Terms and Conditions

 

Once you visit our website www.flyingcarpettours.com searching for sightseeing excursion or Package tour, and if you decided to book one of our tours or programs, our experienced staff will take care of your request and will contact you to arrange your Unforgettable Trip.

At the time you accept Flying Carpet Tours Program including all the required services, you will be asked to pay a deposit Either by Credit Card ( Visa or Master Card ) or by Bank Wire Transfer to Flying Carpet Tours Bank account, this to secure your reservation, and once we receive your deposit we will send you final confirmation with the program We have agreed.

What will happen if customer asked to adjust his program?

When the Customer receive his final confirmation for his program from Flying Carpet Tours, he has to reply Flying Carpet Tours accepting this final confirmation via e-mail, and any adjustments required after customer acceptance to the final confirmation will be subject to availability, even If customer has paid the full amount.

 

Flying Carpet Tours Payment Policy:

 

Deposit :

 

25% deposit required to be paid from total amount at normal seasons, this to secure space for Customer holiday before his arrival.

50% deposit required to be paid from total amount at the high season “Christmas, New Year or Easter period”, this to secure space for Customer holiday before his arrival.

Deposit can be paid either by Credit Card (Visa or Master Card)

 

Rest of Payment:

 

Rest of payment can be either:

- On Cash basis upon Arrival

- Or by Credit Card (Visa or Master Card) upon Arrival – but Credit Card should be the same Credit Card of the same Traveler not any other Credit Card.

 

Information required for Payment by Credit Card

 

As per Flying Carpet Tours Bank regulations for payment by credit card, customer required to handle a copy of the following documents to Flying Carpet Tours representative upon arrival.

• Clear copy of customer passport Signed with his Signature

• Clear copy for both sides of customer credit card with his signature.

• Authorization with customer signature with the amount for deposit or rest of payment, as this authorization will allow Flying Carpet Tours to charge this amount from customer credit card; and customer signature should be the same signature on his credit card.

 

Flying Carpet Tours Bank details “ in case customer prefer payment by wire Bank transfer “ :

Payment by wire Bank transfer to Flying Carpet Tours Bank account should be at least one month before arrival. 

 

Flying Carpet Tours Bank details: 
 

Bank name                   : The National Bank of Egypt

Bank Address               : SPHINX BR GIZA

Bank Phone Number  : 33472063

Bank Fax. Number     : 33440836

Company Name            : Flying Carpet Tours

Account No.                 : 1881703091000004

Swift Code                   : NBEGEGGCXA595

 

Cancellation:

 

If Customer asked to cancel his booking, he is required to send Flying Carpet Tours an e-mail to cancel his holiday.

 

And the following charges will be applied in case of cancellation:

 

45 days before arrival, customer will be charged only 6% from total amount, as Bank fees transaction.

From 40 to 30 days before arrival, customer will be charged 25% from total amount of the tour price.

From 29 to 15 days before arrival, customer will be charged 50% from total amount of the tour price.

From 14 to 8 days before arrival, customer will be charged 75% from total amount of the tour price.

From 7 to 1 days before arrival, customer will be charged 100% (The total amount of your tour price)

And in case of cancellation for domestic flights, for sure there will be cancellation fees according to airline’s cancellation policy.

 

Refunds:

 

Refund, will be transferred back to the same account and with the same method that customer has paid before to Flying Carpet Tours, but in case of no show, there will be no refund at all.

 

Children Policy:

 

  • Children under 3 years: Free of charge “Sharing parents room”, will be charged only for flight tickets
  • Children under 6 years: will be charged 25% from total cost of the adult
  • Children from 6 to 11 years: will be charged 50% from adult price
  • Child from 12 years and more: will be charged as adult.
  • Supplement will be applied for your child for domestic or sleeper train reservations,

 

Responsibility:

 

Flying Carpet Tours is a Travel Agency responsible for hotel, domestic, rail, boat, van reservations, and no liability for injury, damage, illness, loss, accident, delay, or irregularity to any person.

Flying Carpet Tours has no liability for force major, God acts, weather, governmental acts or any other authorities, riots, wars, civil disturbances, theft, labor disputes, mechanical breakdowns, quarantines, acts of default, delays, cancellations or changes made by any hotel, carrier, or restaurant. Responsibility is not accepted for any additional expenses.

 

Complaints:

 

In case customer has any complaints during his holiday, He has to notify Flying Carpet Tours immediately, and Flying Carpet Tours will solve any problem. And if customer was feeling that his problem not solved, he has to call Flying Carpet Tours General Manager during his tour, and our General manager will solve his problem immediately.

 

Tipping:

 

Tipping is not obligatory, it is customary, and according to customer satisfaction with the services offered, so if customer was satisfied with the services he can pay tip, and if he was not satisfied, for sure he will not be obliged to pay any tip, and tipping will be appreciated from the staff offering the excellent services, and taking care of the customer.  

 

Acceptance:

 

By reading our terms and conditions, it means that you accepted and agreed to all of them.

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